How it works

From locating and renting a scooter to returning it afterward, we’ve laid out everything you need to know here. Set-up is quick, so you’ll be riding your first emmy scooter in no time!

1. Sign up

Super fast and super easy! Fill out the form and have your driver’s license and ID or passport ready. A cover letter would be nice, but it’s not mandatory.

2. Verify your driver's license

Download the emmy app, upload a picture of your license (class B), and we’ll activate your account asap.

3. Ride

Enough of the paperwork – welcome aboard! Locate your first emmy scooter in the app and get ready to ride. Maybe a good time to cruise by your in-laws’ house.

How do you start your scooter?

1. Open the helmbox

Once you have started the rental (by app) that unlocks the helmet box, press the red button firmly to open it.



2. Grab a suitable helmet

The black helmet with the red emmy sticker is always larger than the one with the white sticker. For the other helmets, you will find the size information inside the helmet. If necessary, take a hygiene cap, gloves or the microfibre cloth for wiping dry from the helmet box.



3. Get it of the kickstand

Stand with the scooter between your legs and firmly push the handlebars forward with both hands.

4. Start engine

Pull the right brake lever and press the green start button (NIU) or P button (Yadea) until “Ready” or “00” is displayed on the moped’s dashboard.

How do you return your Scooter?

Park your Scooter

Scooters feel most comfortable when they’re parked in a spot especially for scooters or in free, public parking. Be sure never to park your emmy in the bike lane, the bus lane, or in the way of pedestrians, being mindful not to hinder drivers, riders, or walkers in any way. Also, don’t be blocking any entrances, driveways, or loading zones, entering anyone’s private property, or overlooking a no-parking sign.



Can’t find what you are looking for?

Visit our FAQ’s! page for more info.