{"id":12464,"date":"2025-11-09T13:22:43","date_gmt":"2025-11-09T12:22:43","guid":{"rendered":"https:\/\/emmy-sharing.de\/delete-account\/"},"modified":"2026-02-27T14:39:05","modified_gmt":"2026-02-27T13:39:05","slug":"delete-account","status":"publish","type":"page","link":"https:\/\/emmy-sharing.de\/en\/delete-account\/","title":{"rendered":"Delete account"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.21.0&#8243; min_height=&#8221;50vh&#8221; custom_margin=&#8221;-82px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_header title=&#8221;How can I delete my emmy account?&#8221; _builder_version=&#8221;4.23.1&#8243; title_text_align=&#8221;center&#8221; content_text_align=&#8221;center&#8221; background_color=&#8221;#00274A&#8221; background_enable_image=&#8221;off&#8221; custom_margin=&#8221;||-1px||false|false&#8221; custom_padding=&#8221;20vh||0vh||false|false&#8221; custom_css_main_element=&#8221;background-position: center 50%;&#8221; text_shadow_style=&#8221;preset3&#8243; text_shadow_blur_strength=&#8221;0.49em&#8221; text_shadow_color=&#8221;#00274A&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.23.1&#8243; custom_margin=&#8221;||-145px|||&#8221; custom_margin_tablet=&#8221;&#8221; custom_margin_phone=&#8221;-131px||&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;45px||120px|||&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;0px||0px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; min_height=&#8221;161.7px&#8221; custom_padding=&#8221;||0px|||&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px|||||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>If you have thought twice and are still sure, you can request to delete your account directly in the app. If there are no more outstanding invoices, outstanding accidents or outstanding claims, we will delete your account.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,1_4,1_4,1_4&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; min_height=&#8221;12px&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h5>1. App menu<\/h5>\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/emmy-sharing.de\/wp-content\/uploads\/2026\/02\/Frame-167-1-scaled.png&#8221; title_text=&#8221;map_screen_en&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>In the app you will find the menu button on the right side.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; min_height=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h5>2. User account<\/h5>\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/emmy-sharing.de\/wp-content\/uploads\/2026\/02\/Frame-170-scaled.png&#8221; title_text=&#8221;menu_screen_en&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Go to your user account by clicking on the arrow next to your name.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; min_height=&#8221;6px&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h5>3. Delete account<\/h5>\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/emmy-sharing.de\/wp-content\/uploads\/2026\/02\/Frame-169-scaled.png&#8221; title_text=&#8221;user_data_screen&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>At the bottom of your user account you will find the &#8220;Delete Account&#8221; button.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h5>4. Bye bye<\/h5>\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/emmy-sharing.de\/wp-content\/uploads\/2026\/02\/Frame-171-1-scaled.png&#8221; title_text=&#8221;deletion_screen&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Please be aware that we can only delete your account once all the conditions above have been met. Confirm your deletion request.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4>How long will my data be stored after I delete my account?<\/h4>\n<ul>\n<li>1 year: Registration data including driver&#8217;s license photo and verification video.<\/li>\n<li>3 years: Driving license data.<\/li>\n<li>10 years: Billing information, invoices and other billing-related documents.<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you have thought twice and are still sure, you can request to delete your account directly in the app. If there are no more outstanding invoices, outstanding accidents or outstanding claims, we will delete your account.1. App menuIn the app you will find the menu button on the right side.2. User accountGo to your [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"class_list":["post-12464","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/emmy-sharing.de\/en\/wp-json\/wp\/v2\/pages\/12464","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/emmy-sharing.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/emmy-sharing.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/emmy-sharing.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/emmy-sharing.de\/en\/wp-json\/wp\/v2\/comments?post=12464"}],"version-history":[{"count":5,"href":"https:\/\/emmy-sharing.de\/en\/wp-json\/wp\/v2\/pages\/12464\/revisions"}],"predecessor-version":[{"id":17216,"href":"https:\/\/emmy-sharing.de\/en\/wp-json\/wp\/v2\/pages\/12464\/revisions\/17216"}],"wp:attachment":[{"href":"https:\/\/emmy-sharing.de\/en\/wp-json\/wp\/v2\/media?parent=12464"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}