Scooter & Parking
You want to know where you can finish your rent and if you are allowed to drive outside of the area of operation?
What do I need to bring with me for my ride?
The only thing you need for your ride with emmy is your driver’s license. There are two helmets in the helmet box in sizes L and XL, as well as sanitary helmet liners and a cleaning cloth to keep your little bum dry. We recommend a pair of sunglasses to look even cooler.
Is the scooter’s ignition on?
Schwalbe (in Berlin, Munich and Vienna)
Although the scooters are silent, the ignition is switched on as soon as you turn the key. If you’ve properly turned the key, the ultra-xenon light will turn on.
NIU (in Hamburg)
On our keyless NIU scooters, the ignition will switch on after you do the following:
- Get the scooter off the center and site stand.
- Briefly pull one of the brakes and push the green “start” button
Muvi (in Dusseldorf)
On our keyless Muvi scooters, the ignition will switch on after you do the following:
- Get the scooter off the center stand.
- Push the power switch into the “On” position.
- Briefly pull one of the brakes.
Which riding modes are available?
On the Schwalbe, you can alternate between the various riding modes via the UP and DOWN switches (located on the left) – “Go”, “Cruise”, and “Boost” determine the acceleration and the top speed. In “Crawl” mode, you can crawl forward or backwards, which can, for example, make it easier to get out of tight parking spaces.
How long does the battery last?
When the battery level drops to 20 %, “ECO” is permanently illuminated on the display and the NIU switches to ECO mode, in which acceleration is slightly weaker.
Always make sure that you have enough charge to make it back to our designated area of operation.
Can I charge the scooter myself?
No worries! The strong boys and girls from our emmy team take care of all charging needs. Once the battery level drops below 20 % and you’ve ended your rental, the scooter is removed from the system and a replacement battery is installed. Therefore, make sure that you always have enough charge to make it back to our area of operation.
Parking the scooter
Can I park the scooter and resume my ride later?
Not a problem! You can park at any time without having to end your rental. To do this, simply click “Park” in the emmy app and remember to take the key with you. This puts the scooter in parking mode and activates the immobilizer. Whatever you’ve got to take care of, your emmy is waiting for you! You can park where you please at a rate of only €0.13 per minute. When you’re ready to resume your ride, click “Continue ride” in the app.
Where am I allowed to park?
Parking is always hassle-free with emmy! You can park your scooter in all public areas where parking is permitted. We recommend parking the scooter at the edge of a sidewalk to avoid impeding pedestrians, cyclists or any other road users.
Attention: Parking in front of driveways, in no-parking zones, in parks, in pedestrian areas, in front of shop windows or in courtyards is not allowed!
Additionally, if you are unable to avoid parking in the vicinity of parking meter, please make sure to visibly secure a valid parking pass on the scooter. Otherwise, you will incur a fine from the respective collection authority.
Area of operation
Am I allowed to ride the scooter outside of the designated area of operation?
As a general rule, you can ride the scooter wherever you’d like during your rental, including outside of our area of operation. However, make sure that the scooter has enough juice to make it back home. For your convenience, the following rule of thumb applies: A 1 % battery charge is enough for a riding distance of around 1 km.
Is the scooter tied to a specific pick-up/drop-off point?
Nope! You can rent a scooter within our area of operation at any time, day or night, and return it later to any spot within our area of operation.
Service line: 030 220 124 40
Opening hours, office:
Mon to Fri: 9am – 8pm
Opening hours, customer service*:
Mon: 3pm – 5pm | Wed: 10am – 12am | Fri: 2pm – 4pm
*for test rides or in-person registration, please contact the customer service