Damage & Insurance
You wanna report damage to the scooter or want to know how you are insured with emmy?
What to do if the scooter is damaged?
If the damage is not yet listed in the app, please call us immediately at 030 220 124 40. Only then can we be certain and verify that the damage is not attributed to you.
How am I insured?
With us, you have personal liability and full collision coverage. In the case of damage, you pay a maximum of 250 € (Torrot Muvi) or 350 € (Govecs Schwalbe), barring that the damage was not caused deliberately or by reckless driving.
Service line: 030 220 124 40
Opening hours, office:
Mon to Fri: 9am – 8pm
Opening hours, workshop*:
Mon: 3pm – 5pm | Wed: 10am – 12am | Fri: 2am – 4pm
*for test rides or in-person registration